Regarding your order

Step 2. Delivery costs. Then you go to the page which the shipping cost can be calculated. Shipping is executed by China Post or EMS (depending on customer selection). Its cost depends upon the package weight of every product. After you input your product, you would see a calculation of estimate price of the package in the appropriate box. Please read the item information where you can get details about the weight.

Step 3. Payment ways. Please choose the payment method. For more details, see the title of "pay". There are three payment methods, credit card, Paypal and Western Union . You can choose anyone you want.

Step 4. Order confirmation. After the step, the order could be processing. If you are paying by credit card, the money would be instantly stored into your Taobaoseek account, however, if you transfer the money in your Taobaoseek account in advance, you may also pay your items by using the account money in your Taobaoseek.

Terms of order processing

We only accept the paid orders

We would process the paid orders in 1-3 working days. Orders from Chinese suppliers needs 5-10 working days.

Therefore, the average term of the order from receive payment to the dispatching of the parcel from us needs 6-14 working days.

The shipping time depends upon the number of the items you ordering and where you order your products from.

For instance, If you place your order on 5th of Oct, we demand to give the goods to your hand before 18th of Oct.

Changes about the order information and confirmation?

1.The modification and confirmation of your order before paying, you are capable to change all the purchasing information. If you want to modify your purchasing list, only click the button “back” and input other products to ensure the products you want to buy finally.

Therefore, please ensure the correctness of your purchasing products, including sizes,color and some others as we could not change any information of them.

Please give some time to check out the dimension and color of your products. If you are not sure about a product,please leave the special requirement and explaination in the remark box. (e.g., three dimensional network, red, medium size, desk lamp)

2.The modification of delivery and address

If you need to change your delivery method and shipping address, please send an E-mail to us or make a remark when you ordering.

For instance, combined or split orders.

If you would like to send the products in a same order to different person and address, we would not send the goods in one parcel. Please don't forget to pay attention to the seissues. Depending on your requirement, we would send items in the same order seperately to specified address. For example, please send the XXXXXXX product to the following two different addresses.

3.Check the status of your order

4. Dispute settlement

This includes a lot of issues. For instance, some products suppliers do not send products to our warehouse because of the lack of items or the goods they delivered to us are defective goods. Usually, these orders need your correction and intervention.

Besides for some situation under which we could not make a decision for you, you can track the status of your order to intervene. Confront with such kind of situation, you can make a alternative or a refund, you can also choose to add some other items.

5.How to add products to your order

When ordering, you found that you want to buy more goods , you can add them together with your previous products in the same order, However, this process has to be within 48 hours.

Add your products to your shopping cart: The process is just like ordering items. You just demand to select the new goods you would like and simply add them to your shopping cart.

When you finish your order and do not want to change anything. The weight of the parcel could be calculated automatically.

If you add more goods, the shipping time could be different accompanied by your new order. We have to recalculate the shipping time for you. The shipping time would be decided by the last item adding in your order.

 For instance, the order you place is on the 1st, April, and it needs 5 days to deal with this order. As a result, your order would be shipped on 6th, April. However, if you add another new item on 3rd, April, then the time would be changed to 8th, April.

6.Some additional fees

Usually, this problem won't happen. We may require additional payment in some special situation.

For instance, if the actual weight of the package is greater than or less than the originally specified weight. If your order requires additional payment, you will receive a confirmation letter (by e-mail), and our consumer service workers will get in touch with you. Of course, we would put actual weight in the mail to explain to you. However, if the package weight you choose is less than the actual weight, you would receive a refund to your payment account. This time should be within 72 hours.

7.Order confirmation

In our website, you would see the sending information of your order, we would primarily inform you through E-mail. If you have issues we could rearrange to send, just click "add to existing orders." If you do not click, the order would be sent in 48 hours.

8.Order Cancellation

You could cancel all the orders you haven’t paid, such as: “Awaiting payment” order. Once you have cancelled your orders, we won’t pay attention to your orders anymore. If you want to resort their status to make payment, please contact our consumer service staff. In rare cases, the seller could cancel the paid orders. For instance, the items you have ordered have not been purchased. In this case, the total payment will be unlocked, and it would be back to your bank account.

9.Comments and recommendations of the goods

If you have some substantive comments to good suppliers in the ordering process, please write them in the remarks column, we would transfer your opinions to the supplier.

If you want to say something to our site, please write your comment in the remarks column. Your suggestions would be the driving force and direction to our development. We sincerely look forward to your valuable comments.

Meanwhile, in the procurement of certain goods, you found that you want to pay for other products from the same seller, please tell us and state in the remark column (For example: you purchased a red coat, after that you saw on the supplier network shop with a pair of pants which style you would like to buy. Then you only need to write on the red coat order: I also want the pants together with links XXX and we could purchase them for you together.

10.Under which circumstance can I reject the goods?

According to the treaty of the website , in general, when the procurement and transportation of the order has occurred, you can not refuse to receive goods by personal affection except in the following situations:

Once we ordered goods from suppliers and passed those goods to our warehouse, we could not stop the process. Therefore, please make certain the correctness of your purchasing items, including size, color and others. If you are not familiar with the items you are going to purchase, please look at the explanation and help in advance. You can also ask us to get help, which can avoid potential troubles. We will do our best to provide you with the best quality service Overweight problem!

When ordering, please keep in mind the following two tips:

We expect you can pay attention to this information. We strongly advice you delivering goods by separate parcels if your goods exceed the weight maximum or declaration charges. It would greatly reduce the risks you might confront with by doing so.

How to purchase bulk products (and wholesale products)?

Taobaoseek supplies a huge commodity purchasing platform, and we have several dedicated sales representatives who could help you. Please do not hesitate to contact us.

What services can we provide?

The proposal for Customs clearance and smooth customs clearance

When you make a wholesale order, you must know the following important information:

Make sure the conditions for imported products.

The order you chosen should comply with the terms of customs clearance of goods (general customs clearance information, you can find the site XXXXX.COM, also consulted the customs suggestion).

Note: Lots of brand goods are not accepted by express company (because they may be counterfeit. As this is a fact, if you need to deliver such kind of goods together, you have to get a permission from the brand owners, after while, we can arrange a designated transportation company for you). We would not take responsibility for such deducting goods under this situation.

In dealing with the transportation of those goods, please listen to our proposal, .It would provide your purchase with a reliable guarantee!

What can we help you cope with?

Therefore, when you place wholesale orders on our website, you only need to pay the costs of items and customs clearance as well as payment of freight charges. We would do all other things for you. So while you begin to handle with your wholesale orders, we will need you to pay a deposit of order to help us confirm your order intention. If you do not use our service, all payments could be refunded instantly.