1. What is Taobaoseek.com?

Taobaoseek is the application site of Taobao to Worldwide. (Taobao.com is Chinese largest online shop around the world which is certainly considered to be the Chinese Amazon and ebay. On Taobaoseek.com, you can purchase all of the wholesale and retail products on Taobao.com. You do not need to know Chinese language and have any Chinese bank account. You just need to choose the products and settlement. We will provide the items you need and ship you the package after we have checked the quality of the products.

2. Why purchase Chinese products

This is exactly not the so-called secret, china is the “factory of the world”. 10 years ago, the quality of China’s products attracted lots of criticism, but at present, it has under gone fundamental changes, china is becoming a vast science park, a selection of the newest products and improvement of science and technology. China’s GDP is growthing every year. Because of the lower production cost and low experienced labor price, china’s goods are attracting much more attention from the world. Chinese manufactures produce nearly every type of the products in the world: key chain, plastic material vessels, medical equipment and automobiles. If you want to purchase top quality Chinese goods with low price, the best choice is Taobao, Taobao is the biggest online shop which can buy anything you like.

3. About Taobao

Taobao.com is really a well-known China’s company found by alibaba group in 2003. Today Taobao is the largest online store in china, there are thousands of buyers and sellers, turnover almost $60 billion one year, according to the statistics from Research, Taobao accounted nearly 75 % of china's e-commerce market share. You can buy thousands of various products from chinese sellers, which includes large retailers(for example, the official shop of japanese well-known brand UNIQLO and Adidas, Nike, JACK&JONES from Europe) and individual makers and providers.

4. Can I buy from Taobao directly?

At present, customers can buy from Taobao. First, you are able to search Taobao.com, and look for the products what you need, but most of the sellers can't ship the goods to worldwide, also they can't communicate with you effectively. To tackle these issues, some customers chose intermediate company, which are small party and also they are not familiar with the items very much, so it is very apt to trade disputes, they only care about their commissions but ignored the customer's interests and needs. Taobaoseek.com is office partners of china's Taobao, which providing large data interface, our company buy directly from china's biggest online store, it won't make some dishonest behavor like other intermediate company. In Taobaoseek.com you can find any chinese products you want at all levels directory, place order, pay the payment and tracking all phases.

 5. About our firm

 Taobaoseek.com is a application site of china's Taobao facing worldwide, as a leading C2C online trade platform, Taobaoseek.com provide the same procurement process and services, and offer any problem consultation. Taobaoseek.com is the official partner of Taobao, which linked to Taobao's open platform system. Taobaoseek's warehouse is located in Taobao's central office- hangzhou. Our company has skillfully operation team and rich purchasing experience, we can meet your various procurement requirement. We abide the principle customer supremacy, and expending our platform, enhance our customer service, improve our service standards.

The safety policy and confidential clause of Taobaoseek

1. General Principles

The information of our registered customers is very important and it is our responsibility to protect the information of our customers. Abiding by the prescriptive international laws and regulations, we take the necessary technology and scientific measures to assure the safety of our website and the data not to be divulged. It is regarded as a tort that anyone who spreads or looks up individual information without being authorized in any way. So we will take legal processes to protect your private rights.

2. Is it safe to purchase on Taobaoseek.com?

When customers purchase on Taobaoseek, they are absolutely safe. We have full confidence to assure that the business is normal and integrated Moreover, we make use of the SSL encryption protocol that's a cryptographic modality of web data transfer providing a security link when we work.

3. Personal authorized information

 There are two components to identify: -You can review, select, search on Taobaoseek.com and add your what to your shopping cart with your privacy. -You have to log in if you would like to place an order and make payment. When customer registers on our site, he or she must complete the relative information including surname, name, Email , phone number, shipping address and password. Customers will take full responsibility for the accuracy of personal information. In some instances, we reserve the rights to require your details confirming.

4. Payment

 Taobaoseek.com ensure the safety and accuracy of every transaction. We will check the received data, including name, order number, the payer, the payment date, total amount, the quantity of order and private account. We also ensure security and legality of our customers in the payment. We will finally confirm your payment according to the total amount and the payment methods. And we also accept a variety of payment methods: PayPal, Credit card and Western union.

5. Online payment security

 The instrument of payment of Taobaoseek.com is an global means of payment Paypal, which is the world largest third-party electronic payment system. Credit card is in full compliance with the requirement and authorization of VISA and MasterCard and it accepts guidance. The necessity of system integration is in accordance with the standards of global payment. The information of consumer's credit card is not stored in our service or empowered server after your payment.

 6. Other personal information

 Taobaoseek.com sometimes make a survey about the after-sale service, tests and special attractions to the customers. In some instances, we are going to send necessary details about the participation of our activities to our customers. Of course, this is certainly on the premise of the willingness of them (only after you received the letter and confirmed with us). We will also conduct an investigation in the transaction security and client satisfaction.

7. Monitoring and using your personal information

 You can change or remove your private information on Taobaoseek.com. You must log in to the website and make the necessary changes. We remind you: Do not share with third parties about your login and password information. Remember, Taobaoseek.com will never ask you for your password. You can change all the personal account information. Please refer to the related instructions of the personal data revision process.

Contract conditions

Terms of Service

Taobaoseek.com is the website legal entity which is responsible for providing services to people, referred to as "Contractor ". Customers register on Taobaoseek.com, hereinafter described as the "buyer", can be summarized in the following agreement:

 General Principals:

1. Contractor should supply the online stores and sellers that do the purchasing and selling service of the products on the Chinese Taobao.com. And it also should supply the mediation service between buyers and sellers on Taobao.com. Based on the terms of this agreement, hereinafter refers to as the "Service".

2. Buyers accept the terms of this agreement, please sign up on the site Taobaoseek.com

3. After get in touch with the buyer and getting an agreement from them, contractors have the right to change the agreement. And this agreement is updating at regular intervals.

4. Commissioned by the purchaser, we provide services for their needs, which include commodity prices.

Ordering:

1. In order to supply services to the buyers, TaobaoSeek.com need buyers to register on its website. Contractor will purchase goods based on the specified requirements by the buyers and be responsible for the precision of the information.

2. Buyers choose the products they need by themselves and add them into the shopping cart and estimate with TaobaoSeek.com. The shopping cart is not an order, in which the buyers can add or delete items before placing the orders.

3. The website can not assure that the products chosen by the buyers will exit in the catalogue of Taobaoseek.com forever. And the buyers may be informed that the products in their shopping cart are out of stock.

4. The website can not guarantee the permanent information on the products in size, color and integrity, which may be out of stock.

5. The buyers must pay for that delivery costs of the goods produced by its own weight (Product providers specify in the products description). If the goods suppliers do not specify the weight, buyers can use the standard which we have already prepared for you on our website. Or any other background material about the product weight. If the buyers paid the amount of the goods and the cost of shipping, the goods will be shipped.

6. Buyers need to specify the product information they ordered is in the context of the seller. In some instances, the contractor isn't responsible for the parameters of the products, such as size, color and quality.

 7. Before you ordering goods online, the buyers should know very well about the provisions of the customs of its country. We remind you of that risk.

8. The buyers are responsible for all the information from purchasing goods to coming to their host country, which includes the address, telephone, consignee and the estimated products weight.

9. The contractor should replace the buyer to pay the expenses to the seller of these goods. However, it is only limited to the procurement of goods ordering from the seller to the warehouse of the contractor in China and the responsibility to send the goods to the appointed address of the buyers.

10. With regards to stock orders, the seller and the contractor have the right to cancel the specified goods of the buyers in their orders. And they will contact the buyers by sending an E-mail or through other ways.

11. If the goods supplier does not deliver items at the required delivery time, or the delay of the order implementation is due to the buyer, the Contractor has the right to cancel orders for the specified goods from the buyer, and we will send an E-mail to the specified E-mail address of the buyer when registering

12. If the order can not be shipped to the specified country or region of the goods buyer, the contractor can cancel items ordered by the buyer and send an Email to the buyer.

13. When the products are shipped from the supplier to the warehouse of the contractor, but the goods is unclaimed in four months. The contractor has the right to deliver the items returning to the suppliers.

14. After receipt of the goods in the warehouse, the contractor should package the products to the buyers' address according to their requirements in the order. If the buyer provided the wrong information in the order, the contractor is entitled to the compensation for the delivery and return shipping.

Payment:

1. The buyer should pay for orders of the personal account in time.

 2. If the actual price of the product is different from that in the order, contractor should inform the buyer as quickly as possible to confirm or cancel the order.

3. Contractor does not buy for buyers in advance or on credit and do not pay for the shipping fee.

4. In the process of delivery, we do not undertake the obligation if there is tax issue.

About the package and delivery

Delivery time includes two parts:

1. The time to deal with your order ---- It will take approximately 2 to 5 working days to receive the goods from suppliers to our warehouse.

2. The time to ship your parcel ---- It will take 7 to 20 working days to send the parcel from China to the your place.

 If you make a note---- add and decrease the order, the time of the order processing will be changed, and the order date will be recounted. For example, you place an order on 1st of Aug, your order processing time is 5 days (1st Aug+5 working days). If you add products on 8th Aug, the order date will be counted as 8th,Aug; the transaction processing time is 8 days (8th Aug +5 working days).

The reason is that we have to purchase again for your added order, not that we don’t deal with your order in time. After your payment is successful, we will contact with the suppliers and they will ship the goods to our warehouse. We will check the quality of the products carefully. If there is no problem, we will ship at once. We will send the tracking number to the buyers by which you can check the status of the parcel. We guarantee the quality of the products: The incorrect color, wrong size or visible defect will be detected and handled immediately. We will ship the products back to the suppliers for exchange or request a refund. Please notice! Sometimes the color shade may be different. It is due to the chromatism when someone takes photos with different displayer. We are not responsible for situations like this.

The obligations of the contractor

1. Contractor should offer buyers relevant service and meet any requirements of the buyers.

 2. Contractor should protect the buyer's information and can not reveal the information to the third party other than in the special circumstances.

3. Contractor must fulfill the duties and obligations which are listed in the agreement.

Buyer's responsibilities

1. Buyer should offer contractor the right information quickly. If the contractor has doubt about the information and its correctness, he has the authority to stop offering service.

2. Buyer should pay for the items at the right price in time, including shipping fee, taxes, web service fee and the contractor's service charge. If the buyer does not pay enough for the item, contractor has the straight away to suspend or stop the service.

3. The buyer must guarantee the correctness of personal information and prove that he has paid to the contractor.

4. The products ordered should not be used for commercial purpose by the buyers

Terms about return and exchange

1. Under the situation of return, the shipping fee should be paid to the sellers through the contractor.

2. If it is just buyer's personal decision to return or exchange items, it is based on supplier's decision to accept the situation or not.

3. If the buyer and seller do not want to accept the return or exchange, contractor does not make compensation for the extra service charge.

4. After the product has been returned to the supplier, the cost of the order will be refunded to the buyer's account.

5. The service charge can not be refunded no matter the supplier accepts the return or not.

6. If the item is reshipped because of the exchange, buyers should pay for all the shipping fees according to the freight list on our website.

 Force majeure

Force majeure means any unforeseeable or unavoidable events or beyond the parties' control in the General Principles of the Civil Law.

It mainly includes follow conditions:

a. Natural disasters, just like typhoon, flood and hail.

b. Acts of government, for instance requisition and expropriation.

c. Social unusual events, for example strike and riots.

Dispute resolution

1. When both sides have divergence of views or there is dispute over the terms of this agreement, they should solve the issue by negotiation.

 2. If the issue can not be resolved by mediation, it ought to be solved in the light of laws.